Terms & Conditions

All Drivers must meet the minimum age of 25 years old, have a valid driver’s license, provide proof of auto liability and collision damage insurance in the U.S. Virgin Islands, and present a major credit card (Visa, Master Card, Discover) in his/her name at the time of rental. Children under 6 years old or less than 40lbs. must use a children’s car seat or appropriate restraint.

AGREEMENT

This reservation/rental agreement is a contract between St. John Car Rental and the credit card holder, the primary driver. Only the person whose name appears on the credit card and is listed as the primary driver is allowed to pick up and sign for the rental vehicle and associated charges. If the primary driver’s name and the credit card holders name do not match, the reservation will be cancelled.

RENTAL PICK UP

At the time of rental pick up, the same credit card used to book the vehicle must be presented along with a valid driver license in the same name. Your credit card will be charged in full for the rental rate based on the parameters entered during your online reservation. Changing your confirmed reservations parameters could result in a different rate. You card may be charged for the remaining balance prior to your arrival at our rental office but not before the rental pick up day listed on the reservation.

ADDITIONAL DRIVERS

All drivers (primary or additional) must meet the minimum age of 25 years old, have a valid driver’s license, and provide proof of rental car insurance coverage in the U.S. Virgin Islands.

AFTER HOURS

After 5:00 pm rental pick-ups are available by appointment only and with full flight information. Please provide your Airline, Flight #, and arrival time. You must arrive at our office within 2.5 hours after landing in St. Thomas on the day of your rental pick up. If we do not have your flight information and your flight is delayed or arriving after 5 pm, your rental vehicle will be available by 8 am the following day. **Our office is closed on Christmas Day, New Years Day and July 4th. Pick up and returns are not allowed on these days.

AGE

All Drivers must meet the minimum age of 25 years old, have a valid driver’s license, clean driving record and present a major credit card (Visa, Master Card, Discover) in his/her name at the time of rental.

BUSINESS HOURS

Business Hours are 8:00 am to 5:00 pm. *Pick up time starts a 1 pm. *Return time is by 11 am. **Additional fees will apply if renter would like to pick up or return their rental vehicle earlier or later than the posted times. After 5:00 pm rental pick-ups are available by appointment only and with full flight information. Please provide your Airline, Flight #, and arrival time. Our office is closed on Christmas Day, New Years Day and July 4th. Pick up and returns are not allowed on these days.

CANCELLATION POLICY

All reservations booked with St. John Car Rental require a non-refundable $100 pre-payment UNLESS one (1) of the following conditions are true during your rental dates:

  • Your vacation is cancelled due to travel restrictions imposed by the US Virgin Island (USVI) government.
  • St. Thomas airport closure due to hurricanes or other tropical weather.

IF your reservation meets one (1) of the criteria above, your options are:

Apply the $100 towards any future reservation.

  • Receive a full refund of your $100 pre-payment
  • Does not apply to previously canceled reservations

CLEANING

Vehicles returned with excess sand or trash will be assessed a $70 cleaning fee. Excess sand is it determined if the rental vehicle has sand on the seats, in the cup holders, on the dash, or any other place other than the floor mats. To avoid additional fees it is recommended that you remove trash and vacuum out your vehicle prior to return.

DIRECTIONS

St. John Car Rental is conveniently located about a 90 second walk to the north (right) of the public ferry terminal.

DRIVERS LICENSE

When picking up your rental the cardholder MUST be present with their valid drivers license with the credit card that was used to reserve your vehicle. All drivers must appear at the rental counter with the primary renter and present a valid driver`s license.

EARLY RETURN

St. John Car Rental is open from 8:00 am to 5:00 pm. If returning your vehicle outside of normal business hours, please park your vehicle in our lot and leave the key where instructed by your rental agent. Customers are responsible for their rental vehicle(s) until St. John Car Rental has opened and had a chance to inspect the vehicle.

EMERGENCY INFO

After Hours/Emergency Number (340) 474-9557

GAS

Renters are asked to return their vehicle with the same amount of gas at the time of rental pick up. If returned with less than the same amount renters will be charged the price to refuel plus a $20 trip charge.

INSURANCE

All drivers listed on the rental agreement must provide proof of full coverage (liability and collision) rental car coverage in their name issued by a US insurance company at the time of rental. Credit card coverages and travel insurance policies will NOT meet this requirement.

INTERNET RESERVATIONS

The person whose credit card is used to book the vehicle MUST be listed on the rental as the primary driver and present at check-in, they must also present their valid ID along with the credit card used to book the vehicle-No Exceptions. Anyone paying for the rental is required to be listed on the agreement.

NO-SHOWS

All NO Show customers will be charged a $150 cancellation fee. All cancellations must be done in writing via email at reservations@stjohncarrental.com

PAYMENT

We accept VISA, MASTER CARD and DISCOVER. We DO NOT accept American Express or Cash. Pre-Paid and Debit Cards are not an acceptable form of payment.

PREPAID RESERVATIONS

This is a Prepaid Reservation. A Non-Refundable $100 payment is required to hold all reservations. The name on the credit card used to book this reservation MUST match the name on the reservation listed as the primary driver and be presented along with a valid drivers license on the day of rental pick up.

REFUNDS-EARLY RETURNS

No refunds for early returns. If the rental vehicle is returned earlier than the return day listed on the reservation or rental agreement, the renter is still responsible for the full amount listed on the rental agreement.

SMOKING

Smoking is not allowed in any rental vehicles. If the smell of any type of smoke is detected, renters will be charged at $250 cleaning fee.

TAXES AND FEES

A mandatory $3.75 per day “Road Tax” is automatically added to your rental agreement.

IN THE EVENT OF AN ACCIDENT

  1. Call the police (911) immediately.
  2. Fill out a police report.
  3. Call St. John Car Rental to report accident immediately.
  4. Renter agrees to pay for estimated damages prior to return date listed on rental agreement.
  5. If obtaining an estimate is not possible, due to weekend or holiday closures, renter agrees to pay $1,500 insurance deductible. If estimated amount is less than deductible, renter will be refunded the difference when an estimate is obtained.
  7. Renter agrees to hold harmless and indemnify St. John Car Rental of any claim, suit or expense resulting from
  8. his/her operation of rented vehicle or his/her negligence while operating rented vehicle
  9. Renter agrees to pay for any and all lost rentals as a result of the vehicle being repaired.
  11. All disputes, must be litigated in the U.S. Virgin Islands; renter will be responsible for their own attorney fees.